Shipping policy

Shipping Policy for KORENI ATELIER

Thank you for shopping at KORENI ATELIER! We aim to provide a smooth and efficient shipping experience for all our customers. Please read our shipping policy below for details on how we process, pack, and ship your orders.

1. Order Processing Time

  • All orders are processed within 1-3 business days after receipt of payment.
  • Orders are not processed or shipped on weekends or public holidays.
  • You will receive a confirmation email once your order is placed, and a tracking number once your package has been shipped.

2. Shipping Rates & Delivery Time

  • We offer standard and expedited shipping options.

  • Shipping rates are calculated at checkout based on the shipping method selected and the delivery address.

    Estimated delivery times:

    • Standard Shipping: 5-7 business days (domestic)
    • Expedited Shipping: 2-4 business days (domestic)
    • International shipping may take between 7-21 business days, depending on the destination.

Please note that delivery times are estimates and may vary based on factors like shipping carrier delays, weather, or customs processing (for international orders).

3. Shipping Destinations

  • We currently ship to [list countries or regions].
  • If you don’t see your location listed, please contact us to inquire about international shipping availability.

4. Order Tracking

  • Once your order has been shipped, we will send you a tracking number to the email address you provided at checkout.
  • You can track your package through the carrier's website or through the tracking link provided in the email.

5. Shipping Delays

  • Occasionally, shipments may experience delays due to circumstances beyond our control, including weather, strikes, or carrier delays.
  • In case of any shipping delay, we will keep you informed via email with the latest updates.

6. Lost or Damaged Items

  • KORENI ATELIER is not responsible for packages lost or damaged during transit by the shipping carrier.
  • Please inspect your items upon receipt and contact us immediately if there is an issue.
  • If your item is damaged during shipping, we may require photographs of the damaged packaging and product to process a claim.

7. Address Accuracy

  • Please double-check your shipping address before completing your purchase. We are not responsible for incorrect or incomplete addresses.
  • If you notice an error in your shipping address after placing your order, please contact us immediately at koreniatelier@gmail.com so we can assist you in updating the information.

8. Customs & Import Duties (International Orders)

  • International orders may be subject to customs duties or import taxes depending on the destination country.
  • These fees are the responsibility of the customer and are not included in the shipping charges at checkout.
  • KORENI ATELIER has no control over customs fees, and we cannot predict what they may be.

9. Returns & Exchanges

  • We accept returns and exchanges under our Return Policy, which can be found. Please review our policy for more information on how to return or exchange your items.

10. Contact Us

If you have any questions or concerns regarding your order or shipping, feel free to reach out to us:

  • Email: koreniatelier@gmail.com
  • Phone: 0888111241